Last Updated: August 20, 2021
Information We Collect
A. Information You Provide to Us
Registration Information. When you sign up for a Saymemo account, you give us your name, email address, and phone number. If you decide to sign up for Saymemo using your Facebook account, we will also get basic information from your Facebook profile like your name, gender, profile photo, and Facebook friends.
User Profile Information. When you join the Saymemo community, you can create a Saymemo Profile to share fun facts about yourself, and discover mutual friends and interests. Filling out a profile is optional, and you can share as little or as much as you want. Your name (and for businesses, Profile photos) is always part of your Profile. Read more below about how you can control who sees your Profile. You can also add a Business Profile to your account, which requires a designated business email address and payment method.
Payment Method. When you add a credit card or payment method to your Saymemo account, a third party that handles payments for us will receive your card information. To keep your financial data secure, we do not store full credit card information on our servers.
Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
B. Information We Collect When You Use the Saymemo Platform
Location Information. Saymemo is all about connecting businesses and Users. To do this, we need to know where you are. When you open Saymemo on your mobile device, we receive your location. We may also collect the precise location of your device when the app is running in the foreground or background.
Your location information is necessary for things like matching users with nearby businesses, determining drop off and pick up locations, and suggesting destinations based on previous trips. Also, if the need ever arises, our Trust & Safety team may use and share location information to help protect the safety of Saymemo Users or a member of the public. In addition to the reasons described above, businesses’ location information and distance travelled is necessary for accurate location to match with users. If you give us permission through your device settings or Saymemo app, we may collect your location while the app is off to identify promotions or service updates in your area.
Device Information. Saymemo receives information from Users’ devices, including IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, push notification tokens, and, if you register with your Facebook account, your Facebook identifier. We collect mobile sensor data from businesses’ devices (such as speed, direction, height, acceleration or deceleration) to improve location accuracy and analyze usage patterns.
Usage Information. To help us understand how you use the Saymemo Platform and to help us improve it, we automatically receive information about your interactions with the Saymemo Platform, like the pages or other content you view, your actions within the Saymemo app, and the dates and times of your visits.
Call and Text Information. We work with a third-party partner to facilitate phone calls and text messages between Users and businesses for a service if needed. We receive information about these communications including the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages. For security purposes, we may also monitor and/or record the contents of phone calls made on the Saymemo Platform, such as those between users and businesses. You will be given notice that your call may be recorded, and by proceeding you agree to allow Saymemo to monitor and/or record your call.
User Feedback. Here at Saymemo, we want to make sure Users are always enjoying their services provided by businesses. Users may rate and review each business at the end of every service provided. We receive information about ratings and reviews and, as we explain below, give users information about businesses’ ratings.
Information from Cookies and Similar Technologies. We collect information through the use of “cookies”, tracking pixels, and similar technologies to understand how you navigate through the Saymemo Platform and interact with Saymemo advertisements, to learn what content is popular, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the Saymemo Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of the Saymemo Platform.
C. Information We Collect from Third Parties
Third Party Services. If you choose to register for Saymemo or otherwise link your Saymemo account with a third party’s service (such as Facebook), we may receive the same type of information we collect from you (described above) directly from those services.
Third Party Partners. We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from third party partners and combine it with other information that we have about you.
Enterprise Programs. If your company, university, or organization participates in one of our enterprise programs, we may receive information about you, such as your email address, from your participating organization. We also may give your participating organization the opportunity to request a service on your behalf, in which case they may provide us with your name, phone number, location for your service.
How We Use the Information We Collect
We use the information we collect from all Users to:
Connect users with businesses;
Provide, improve, expand, and promote the Saymemo Platform;
Analyze how the Saymemo community uses the Saymemo Platform;
Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes;
Personalize the Saymemo experience for you and your friends and contacts;
Send you text messages and push notifications;
Facilitate transactions and payments;
Provide you with customer support;
Find and prevent fraud; and
Respond to trust and safety issues that may arise, including auto incidents, disputes between Users and businesses, and requests from government authorities.
Additionally, we use the information we collect from businesses for the following purposes related to providing services on the Saymemo Platform:
How We Share the Information We Collect
A. Sharing Between Users
Sharing between Users and businesses. Users and businesses that have been matched for a service are able to see basic information about each other, such as names, photo, ratings, business name and any information they have added to their Profiles. businesses and Users who connect their Saymemo accounts to Facebook will also be able to see their mutual Facebook friends during the services. businesses see the pick-up location that the user has provided. users see a business’s vehicle information and real-time location as the business approaches the pick-up location. users’ ratings of businesses are shared with businesses on a weekly basis. We de-identify the ratings and feedback, but we can’t rule out that a business may be able to identify the user that provided the rating or feedback.
Although we help businesses and Users communicate with one another to arrange a service, we do allow you to share your actual phone number or other contact information with other Users. If you report a lost or found item to us, we will seek to connect you with the relevant User or business, including sharing actual contact information with your permission.
B. Sharing Between Saymemo and Third Parties
API and Integration Partners. If you connect to the Saymemo Platform through an integration with a third-party service, we may share information about your use of the Saymemo Platform with that third party. We may share your information with our third-party partners to receive additional information about you. We may also share your information with third party partners to create offers that may be of interest to you.
Third Party Services. The Saymemo Platform may allow you to connect with other websites, products, or services that we don’t have control over. We can’t speak to the privacy practices of these third parties, and we encourage you to read their privacy policies before deciding whether to use their services.
Service Providers. We work with third party service providers to perform services on our behalf, and we may share your information with such service providers to help us provide the Saymemo Platform, including all the things described in Section 3 above.
Enterprise Partners. If you participate in an enterprise program and charge a service to your organization’s billing method or credits, we will provide your organization’s account holder with information about your use of the Saymemo Platform, including service details such as date, time, charge, and pick up and drop off locations. If you create a Business Profile, at the end of each service you will have the option to designate the service as a business service. If you do so, and your organization has a corporate account with Saymemo, we may share information about your use of Saymemo Platform with your organization including service details such as date, time and region of service. If you change organizations, it is your responsibility to update your Business Profile with the new information. (Please remember to check and set your designation settings accordingly.) If you integrate your account with an expense platform (like Concur) we will share the service details.
International Partners. We’ve partnered with several ride-sharing services around the globe so
Other Sharing. We may share your information with third parties in the following cases:
While negotiating or in relation to a change of corporate control such as a restructuring, merger or sale of our assets;
If a government authority requests information and we think disclosure is required or appropriate to comply with laws, regulations, or a legal process;
With law enforcement officials, government authorities, or third parties if we think doing so is necessary to protect the rights, property, or safety of the Saymemo community, Saymemo, or the public (you can read more about this in our Law Enforcement Request policy);
To comply with a legal requirement or process, including but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures.
If you signed up for a promotion with another User’s referral or promotion code, with your referrer to let them know about your redemption of or qualification for the promotion;
With our insurance partners to help determine and provide relevant coverage in the event of an incident;
To provide information about the use of the Saymemo Platform to potential business partners in aggregated or de-identified form that can’t reasonably be used to identify you; and
Whenever you consent to the sharing.
Email Subscriptions. You can always unsubscribe from our commercial or promotional emails but we will still send you transactional and relational emails about your account use of the Saymemo Platform.
Text Messages. You can opt out of receiving commercial or promotional text messages by texting the word END to (203) 870-5444 from the mobile device receiving the messages. You may also opt out of receiving all texts from Saymemo (including transactional or relational messages) by texting the word STOP to (203) 870-5444 from the mobile device receiving the messages, however, opting out of receiving all texts may impact your use of the Saymemo Platform. businesses can also opt out of business-specific messages by texting STOP in response to a business SMS. To re-enable texts, you can text START in response to an unsubscribe confirmation SMS.
Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Saymemo Platform (such as receiving a notification that your business has arrived).
Profile Information. While your name will always be shared with businesses
and fellow Saymemo users, you can delete any additional information that you added to your Profile at any time if you don’t want businesses and Saymemo users to see it. Users will always be able to see businesses’ names, ratings, profile photos, and business information.
Location Information. While you can prevent your device from sharing location information at any time through your Device’s operating system settings, businesses and Users location is core to the Saymemo Platform and without it we can’t provide our services to you.
Facebook Friends. You can control whether to enable or disable the Facebook mutual friends feature through your profile settings.
Data Security. We are committed to protecting the data of the Saymemo community. Even though we take reasonable precautions to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data.
Children’s Privacy. Saymemo is not directed to children, and we don’t knowingly collect personal information from children under 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us at our Help Center or email us at firstname.lastname@example.org.